Terms & Conditions

The following terms and conditions (henceforth: the Terms and Conditions”) are valid between you and Garbo&Friends AB (Reg. No. 556872-1319) (henceforth: Garbo&Friends; may be referred to as “us” and “we”) and apply to all use of and orders placed on Garbo&Friends website garboandfriend.scom.com, and orders made by telephone or email. (henceforth together: the “Website”). Please note that Garbo&Friends does not guarantee that all products presented on the Website are in stock or are available for purchase. Garbo&Friends reserves its right to stop selling a product. Orders can only be placed by persons that are 18 years or older. Orders placed with Klarna Invoice can only be placed by Swedish residents. Garbo&Friends reserves the right to revise the Terms and Conditions at any time. The date of the latest update is found in the final section of the Terms and Conditions. Users are responsible for keeping themselves updated with such changes. Please note that the terms and conditions valid for your order is always the terms and conditions that is in effect as of the time that you place your order and not a later version. You should keep a copy of these Terms and Conditions for future reference.

Language

The language of the Terms and Conditions is English

My account

When you place an order on garboandfriends.com, you can choose to create an account or check out as a guest. If you chose to create an account, we will only store the information that you provide to your order such as shipping and billing address as well as email address. When creating the account you will be able to choose a password with which you can log in and view your order history and track your order. You can also register returns once logged in. If you do not create an account and instead check out as a guest, you can still track your order using the tracking number provided in the shipping confirmation email. If you would like to delete an account you can also contact customer@garboandfriends.com and the customer care team will assist you. If you create an account with us you can also chose to store a credit card for a future purchase. All information regarding your store credit cards can be changed and deleted when logging in to your account. Your details will be protected using Global Sign Encryption and will speed up your checkout the next time you shop.

Placing order

By using the Website and/or placing an order on the Website, by telephone, e-mail or by live chat you confirm that you have read the Terms and Conditions and the Privacy Policy, and that you accept them. Please make sure that you have read and understood the Terms and Conditions before you place an order. Before you place your order, you will be given the opportunity to review your selections, the information you have provided, the total price of your order and correct any input errors. Please note that products in your shopping bag are not reserved and may be purchased by other customers until you have placed the order at checkout and received the order confirmation email. If prolonged inactivity causes your connection to the Website to fail, your selection of products may be lost. In such case, you will be required to re-enter your selection of products to the shopping bag.

Order confirmation

After submitting your order, we will send you an order confirmation e-mail with your order number, details of the product you have ordered from us, your payment details and delivery details. Please note that the confirmation e-mail is an acknowledgement that we have received your order and is not an acceptance of the order.

Acceptance and shipping confirmation

Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose not to accept your order for any reason whatsoever without any liability to you. Once the order has been processed, a shipping confirmation e-mail will be sent with all relevant information about your order. The shipping confirmation or pick-up notification is our acceptance of your order. Please note that Garbo&Friends does not guarantee that all products presented on the Website are in stock at the time of your order. If a product is unavailable, we will contact you shortly, by phone or by e-mail. If we already have received payment for such product we will refund you the amount of the purchase.

Colours

Garbo&Friends’ goal is to describe the products at the Website as correctly as possible. However, please note that due to the colour settings of your computer, the colours of the products shown in the pictures on the Website can differ somewhat from their actual colours. Garbo&Friends cannot be held responsible for any such discrepancy.

Prices

The prices and delivery costs shown on the Website include VAT. The prices and delivery costs shown on the Website may vary from time to time and Garbo&Friends is not bound by the price until Garbo&Friends has accepted the order by sending the shipping confirmation to you. If you have placed an order and the price has changed before we have accepted your order (by sending you the shipping confirmation), we will notify you by e-mail about the price change and give you the option to place a new order with the new price or cancel the old order. If we are unable to contact you, your order will be cancelled. Garbo&Friends always reserves the right to cancel any order prior to our acceptance of the order. If we already have received payment for a cancelled order we will refund you the amount of the purchase. Please also note the Garbo&Friends may cancel the order even if it has been accepted by Garbo&Friends under the condition that you realize or should have realized that the price information was incorrect. The delivery costs are shown in connection with the shipping methods at the checkout stage.

Payments

The following payments are accepted.

Credit cards

Payment can be made by the following credit cards: Visa, Mastercard and American Express. The purchases made with Visa and Mastercard are verified by a secure code. Please note that your card is debited with the purchase amount once Garbo&Friends has sent you the order confirmation email.

We do our best to make the Website as secure as possible. All credit/debit card transactions on the Website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment. Payment will be debited and cleared from your account upon acceptance of your order by Garbo&Friends. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Garbo&Friends, your order will be cancelled.

We are not responsible for any charges or penalties which may be imposed by the payment provider as result of payment being processed in respect of your order.

Paypal

When selecting the PayPal option, you will be directed to the PayPal site to “Log In” and review the amount shown before clicking “Pay Now”. Once this transaction is complete, you will then return to the Website.

Invoice

Invoice payment is done in cooperation with Klarna and Klarnas payment terms apply. To read Klarnas payment terms please see here. Please note that when invoice payment is chosen your shipping address needs to be your registered residence.

Stored Credit Cards

At Checkout you can chose to save your credit card for future purchases if you are logged in to your Garbo&Friends account. Your details will be protected using Global Sign Encryption and will speed up your checkout the next time you shop.

Delivery

Shipping methods

We offer different shipping methods to meet your needs as further specified when you check out. Dispatch of orders may take up to 7 business days but we aim to dispatch all orders within 48 hours during weekdays. Please note that delivery times are provided as guidelines only, and commence from the date of dispatch. The delivery times do not take into account possible delays caused by payment authorization and/or stock availability. If Garbo&Friends fails to deliver within 30 days, you may have the right to cancel the purchase.

Sweden

Your order will be delivered to your local delivery point or if you have chosen PostNord HemPaket or Airmee to your home. A delivery notification will be sent via SMS when your package is ready to be collected or delivered to your home. All orders are fully traceable on the Website by logging in to My account. Click “My Orders” and click on the tracking number for updated information about your shipment.

Europe

Your order will be delivered to your local delivery point, if you have chosen UPS one delivery attempt to your home and then placed at an UPS access point. A delivery notification will be sent via SMS when your package is ready to be collected or delivered to your home. All orders are fully traceable on the Website by logging in to My account. Click “My Orders” and click on the tracking number for updated information about your shipment.

Rest of the World

First-time order policy

For security purposes, Garbo&Friends reserves the right to ship first-time orders to the cardholder’s verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order.

Right of withdrawal and returns

Withdrawal

You are entitled to withdraw your purchase by submitting or sending notice thereof to Garbo&Friends within 14 days of the date on which you have received the product. The notice may be sent in different ways. Preferably, you can use our Returns form provided with your order or send us an email to customer@garboandfriends.com.

If you send us an e-mail we will send you a confirmation upon receiving your notice. Please always refer to your order number in your communication with us. You may wish to keep a copy of your cancellation notification for your own records.

Refund relating to the right of withdrawal

If you choose to withdraw your purchase in accordance with the terms set forth in this section 11, Garbo&Friends will issue a refund of the amount paid to Garbo&Friends excluding the shipping cost you have paid for the delivery from Garbo&Friends to you. Garbo&Friends will pay the refund within 14 days of the date on which we have received your notice of withdrawal, under the condition that Garbo&Friends has received the product/s from you or if Garbo&Friends has obtained proof that the products have been sent back to Garbo&Friends. The refund is made using the same payment method you used at the purchase. Please note that Garbo&Friends only issues a full refund if the product/s is in the same conditions as at the time of delivery. If the products’ value has diminished due to your handling of the products to a greater extent than is necessary in order to ascertain its characteristics or function, you have an obligation to reimburse us. Thus, Garbo&Friends then has the right to withhold such amount of the refund. To avoid a deduction, please make sure the product you wish to refund is in the exact same condition as when you received them, with tag and seal still attached. Items that come in a special box must be returned in their undamaged original box which is considered to be a part of the product.

Exchanges

Garbo&Friends currently do not have the possibility to accept exchanges for one product to another.

Shipping costs for returning the products

Garbo&Friends does not offer free return service and Garbo&Friends will thus not pay the shipping cost for returning the products in accordance with your right of withdrawal and exchange.

Returning the products

Upon your withdrawal or exchange of your purchase, please return the product/s as soon as reasonably practicable but no later than 14 days after sending your notice.

When returning your order, please follow the steps below.

How to return:

Fill out the returns note and include this in the package.
If you can, re-use the original packaging, tape the parcel securely and for Swedish customers include the pre-paid Postnord or Schenker label included in your parcel. Ensure to place the new label over the prior delivery information. European and International clients are recommended to use a traceable shipping option.
Drop the parcel off at a courier of your choice. Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of the postage.

New return form

A return form is inlcluded in your parcel. If you no longer have this form, simply print and fill in all required information in a new returns form that you find right here.

Defective products

If you receive defective products, please notify us immediately. According to the Consumer Act (1990: 932) you are entitled to complain about defective products within three years. However, you must always notify Garbo&Friends within a reasonable time after you have detected that the products are defective. If Garbo&Friends consider the products to be defective, Garbo&Friends will make a full refund including shipping costs. Please see more information about your legal consumer rights in the Consumer Act (1990: 932).

Garbo&Friends’ quality guarantee

Garbo&Friends acts in accordance with applicable consumer regulations. Please notify us as soon as possible after receiving defective products.

Copyright permission notice

Copyright in the documents provided in this site (including, without limitation, the trademarks of Garbo&Friends, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to Garbo&Friends and its affiliates. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from Garbo&Friends. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied

Trademarks

Garbo&Friends’ trademark include but are not limited to the Garbo&Friends name and logo. Please note that your use of this Website does not grant you any rights to use our trademarks.

Privacy policy

Please see Garbo&Friends’ separate Privacy Policy which can be found at www.garboandfriends.com.

Cookies

Cookies are used on the site to improve your browsing experience. In addition to use for statistical purposes, cookies identifies your computer and allows the site to recall your personal settings. Your browser can be set to send a notification when a cookie is activated. This allows you to deny use of this cookie or to delete the cookie at the end of your visit. The Website cannot be accessed if cookies are disabled. By browsing the Website you consent to the use of cookies.

Security

Garbo&Friends use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. Garbo&Friends online shop secures communications by encrypting all data to and from the site. When placing an order, you can immediately check the security validity by clicking the icon at checkout. For security reasons, we do not store any payment information in our database.

Resale Policy

You may purchase products on www.garboandfriends.com for personal use only and not for resale. By placing an order on www.garboandfriends.com, you certify that you are purchasing products for your own personal use and not for resale and that you accept the Terms and Conditions. We reserve the right to refuse orders for any reason without explanation.

Information on the website

Gabro&Friends cannot promise that the content of the site is free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. Garbo&Friends may, at any time, amend the content of the site. Although Garbo&Friends strives to display the correct texts, images and pricing on the site and online shop, errors may occur. Part of the services provided through the site are maintained by third party operators. In situations where Garbo&Friends acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. Garbo&Friends cannot be held responsible for any damage caused from using the site or, for that matter, not being able to use the site. Garbo&Friends cannot guarantee problem-free, uninterrupted, and secure access to the site.

Links

The Website may contain links to other websites beyond our reach. We cannot be held liable for content or privacy policies of such sites.

Violation of rules

Garbo&Friends reserves the right to seek all solutions available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password-protected areas of the site may be subject to prosecution.

Garbo&Friends responsibility

Garbo&Friends liabilities to you are limited in each separate case to these Terms and Conditions unless otherwise is stipulated by law. In no case whatsoever will Garbo&Friends assume any liability for indirect damages such as loss of profit or in case of force majeure such as war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. Garbo&Friends’ liabilities to you will never exceed your total purchase amount for each order. In case of force majeure, Garbo&Friends’ obligations will be suspended. The contract between you and Garbo&Friends can, in such cases, be partially or fully terminated by yourself or by Garbo&Friends.

Provisions severability

If any part of these Terms and Conditions are held to be invalid or unenforceable, such determination shall not invalidate any other provision of these Terms and Conditions; instead the invalid terms and conditions shall be replaced with other terms in order to give effect to the commercial intentions of these Terms and Conditions.

Governing law

These Terms and Conditions are governed by the laws of Sweden (excluding the international sale of goods act). Any disputes pertaining to these Terms and Conditions will be exclusively referred to the district court of Stockholm, as the court of first instance.

Version of the terms and conditions

If there is any conflict, ambiguity, or discrepancy between the English version and a version in another language, this version shall always prevail. The latest update of the Terms and Conditions of Garbo&Friends was made in March, 2021.